FAQs
WHAT COUNTRIES DO YOU DELIVER TO?
The Harry Potter Shop delivers to the following locations:
Andorra, Austria, Australia, Belgium, Belarus, Bosnia, Bulgaria, Canada, The Channel Islands, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Macao, Malaysia, Monaco, New Zealand, The Netherlands, Norway, Poland, Portugal, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, USA, North Korea and Chile.
WHAT DELIVERY OPTIONS ARE AVAILABLE?
We currently offer two shipping options, Standard and Express. You will receive an email to notify you when your order has been dispatched. Express shipping should arrive within 2-3 working days after goods have been processed and dispatched.
Delivery times may vary depending on which delivery option is chosen at checkout and your location. International deliveries may take up to 10 working days. All orders are processed for delivery Mondays to Fridays (excluding public holidays).
We try to protect our customers from fraud. Please be aware that we may need to contact you to confirm your identity and information relating to your order, before an it is processed and dispatched. We’re sorry if this delays dispatch, but will make sure everything is done to minimise disruptions. Please ensure that your contact email address is correct at the time of ordering.
CAN I ORDER ITEMS ONLINE AND COLLECT THEM IN-STORE?
We do not currently offer store pick up for online orders.
AN ITEM IS MISSING FROM MY ORDER, WHAT DO I DO?
We may have sent your items in separate parcels so please allow 48 hours for remaining items to arrive. If the remaining items are still missing 48 hours after receiving your first package, please contact our Customer Services team using the Contact Form and we will resolve any issue as quickly as possible.
EU SHIPPING RATES
ZONE 1 - £14.95
Belgium (BE), Ireland (IE), Luxembourg (LU), Netherlands (Nl)
ZONE 2 - £16.95
France (FR), Germany (DE), Guernsey (GG), Jersey (JE), Monaco (MC)
ZONE 3 - £19.95
Austria (AT), San Marino (SM), Denmark (DK), Spain (ES), Finland (FI), Sweden (SE), Italy (IT), Vatican City (VA), Portugal (PT)
ZONE 4 - £19.95
Andorra (AD), Latvia (LV), Bulgaria (BG), Lithuania (LT), Croatia (HR), Poland (PL), Czech Rep., The (CZ), Romania (RO), Estonia (EE), Slovakia (SK), Greece (GR), Slovenia (SI), Hungary (HU)
ZONE 5 - £20.95
Gibraltar (GI), Liechtenstein (LI), Norway (NO), Switzerland (CH)
WHY AM I BEING CHARGED IMPORT TAXES AND DUTIES?
All customers are responsible for local import taxes and duties on their orders from 1st July 2021. All orders will be dispatched from the UK.
HOW MUCH WILL THE IMPORT TAX/DUTIES BE?
The import taxes and duties will differ depending on the content, size and weight of your order as well as your chosen delivery country, so we are unable to provide an estimated cost. You will be contacted by your delivery provider prior to delivery with the cost and how to pay. For more information, please check with your local customs department.
HOW LONG WILL SHIPPING TAKE?
All orders should arrive within 7-10 days of purchase. You will receive an email when your order has been dispatched. Please note you will be responsible for any import duties on your order.
ARE THERE ANY PRODUCTS NOT AVAILABLE FOR INTERNATIONAL DELIVERY?
Bottled Butterbeer and Nail Paint are currently only available for delivery within the UK. Any updates or changes regarding this will be communicated on our website.
If you are attempting to order items other than these and receive an error message that no delivery method is available, please contact our Customer Services team using the Contact Form and we will investigate further.
CAN I STILL GET EXPRESS SHIPPING?
We’re not currently offering Express Shipping. All orders should arrive within 7-10 days.
DO YOU SHIP TO THE US AND CANADA?
Yes, we ship to the US and Canada. Import tax/duties currently apply.
If you are a US customer and placed an order before 22/05/2021 and you are unable to view your order/tracking information, please be assured your order should arrive within 7-10 days of purchase. You will receive an email when your order has been dispatched.